Complaints 
We hope that you never have cause to complain about the standards of service received from Ash Croft Vets Ltd. However, if you feel there is something you wish to complain about or bring to our attention, please contact the Practice Manager in writing or by email: office@ashcroftvet.co.uk

All complaints are taken seriously.

On receipt of your email, letter of telephone call – you will be emailed an acknowledgement.

Your complaint will be investigated and discussed with the relevant staff member/s and a Partner will contact you with the findings.

We do try to answer and resolve all complaints within 7 – 14 days.



If we are unable to do this, we will contact you and advise when we will be able to.