Payment
We require payment, in full: at the time of consultation; upon discharge of your pet or on collection of any medication/diets.
We accept cash, BACs payments, debit and credit cards. We do not accept American Express.
We reserve the right to request part-payments of estimated costs during extended stays or on admission.

Inability to pay

Please discuss any financial concerns with your vet in advance as we may be able to tailor your treatment plan to your budget.
We do understand that your invoice may be due to an unexpected accident or illness and you may be unable to pay in full.

If this is the case, or there is any other reason you are unable to settle your account we do ask that you discuss the matter as soon as possible with our Practice Manager.
Please note that installments or part payments of any account may only be by prior agreement and are not generally available to new clients.

Insurance Claims

Due to the complexities of policies, including various excesses applicable, we prefer that you settle your account with us and we submit the claim on your behalf.

If you will find it difficult to fund the procedure, please talk to a Vet or the Practice Manager before the operation.

Direct claims are at the discretion of the Practice, please note that in the event of your Insurance claim being rejected you are liable for the amount due to us.

Many insurance claims can now be submitted online using your insurance company portal.

Once you have completed your part we are sent an electronic link to attach the clinical notes and associated invoices.

The insurance payment, less any applicable excesses, will be made directly to you unless we have authorised a direct claim the payment will be made to us)