Contact us

Appointments - we are unable to make appointments online or by email.

Please telephone us on 01954 210250 or 01480 831615 and we can book a convenient day, time and branch for you

Urgent requests for Advice - Please do telephone as this will expedite your request

General non-urgent enquiries - You are welcome to email us on admin@ashcroftvet.co.uk or telephone 01954 210250 / 01480 831615

Complaints 

We hope that you never have cause to complain about the standards of service received from Ash Croft Vets Ltd. However, if you feel there is something you wish to complain about or bring to our attention, please contact the Practice Manager in writing or by email: office@ashcroftvet.co.uk

All complaints are taken seriously.

On receipt of your email, letter or telephone call – you will be emailed an acknowledgement.

Your complaint will be investigated and discussed with the relevant staff member/s and a Partner will contact you with the findings.

We do try to answer and resolve all complaints within 7 – 14 days.

If we are unable to do this, we will contact you and advise when we will be able to.

If, following your complaint you are not happy with the outcome or our response, you are also entitled to complain to the independent regulatory authority, the ICO.

We are a registered company with the Information Commissioner’s Office and further information can be found at www.ico.org.uk/concerns